Welcome to our Frequently Asked Questions (FAQ) page. We understand that you may have questions or concerns before placing your order, and we’re here to help. This page has been created to provide you with answers to the most frequently asked questions about our store, our products and our services. We’ve collected the most common questions and provided detailed and comprehensive answers to help you better understand our offering. We hope this helps you make an informed purchase decision and enjoy your experience with us.
Delivery information:
Our prints are made to order > 1-3 business days.
Estimated delivery time:
🇬🇧 France > Colissimo with tracking number – 2-5 days – MADE IN FRANCE – No fees
🇬🇧 United Kingdom > Royal Mail – 2-5 days – MADE IN UK – No charges
🇺🇸 US > USPS 2-8 days – MADE IN US – No fees
🇪🇺 EU > Untracked shipment – 1-10 days – MADE IN EU – No customs fees
🇦🇺 AU > Australia Post – 2-8 days – MADE IN AU – No fees
🇨🇦 Canada – Untracked Post – 5-25 days (tracked shipping upgrade recommended)
Order packaging:
♻️ We are committed to reducing the use of single-use plastics.
✔️Unframed art prints are shipped in cardboard tubes.
✉️A4 or smaller – thick cardboard envelopes.
What should I do if I have problems with my delivery?
As soon as your order is ready you will receive a tracking number which will allow you to follow each step of the delivery.
Please check your order upon receipt and contact us immediately if there is a problem on our email: support@lecoinart.com
it is unlikely that your artwork is faulty or damaged but if so, please send us a photo of the packaging and the damaged artwork so that we can assist you.
Defective or damaged works are immediately replaced and returned.
Print quality:
✔️ museum quality matte paper
✔️ printed with vibrant Giclée UV inks
✔️ eco-friendly, sustainably produced
✔️ unframed
Choose between multiple sizes to best suit your needs as well as horizontal or vertical and square options to best fit your artwork.
Material: Museum quality poster made on thick and durable matte (uncoated) paper.
– Paper weight: 200 gsm / 80 lb
NB! Each poster has a 0.5cm white border with a small barcode
Sizes
US/Australia orders are made in INCH sizes.
UK/Europe orders are made to CM sizes.
Horizontal, vertical and square options available
Sizes in inches:
US/AU ~ ROYAUME-UNI/UE
13×18 cm / 5x7in
15×20 cm / 6x8in
20×25 cm / 8x10in
25×25 cm / 10x10in
27×35 cm / 11×14
28×43 cm / XL (11×17″)
30×30 cm / 12×12
30×40 cm / 12×16
30×45 cm / 12×18
35×35 cm / 14×14
40×40 cm / 16×16
40×50 cm / 16×20
40×60 cm / 16×24
45×45 cm / 18×18
45×60 cm / 18×24
50×50 cm / 20×20
50×70 cm / 20×28
60×80 cm / 24×32
60×90 cm / 24×36
70×70 cm / 28×28
70×100 cm / 28×40
75×100 cm / 30×40
A – Sizes (printed in size CM):
A5 (5,8 × 8,3 inches) ~ 15 x 21 cm
A4 (8,3 × 11,7 inches) ~ 21 x 30 cm
A3 (11,7 × 16,5 inches) ~ 30 x 42 cm
A2 (16,5 × 23,4 inches) ~ 42 x 59 cm
A1 (23,4 × 33,1 inches) ~ 59 x 84 cm
A0 (33,1 × 46,8 inches) ~ 84 x 119 cm
Incorrect address or unclaimed deliveries
👉 Please verify that your delivery address is correct before completing your purchase.
👉 Please note that any order not collected, returned or misplaced due to an incorrect address provided, will not be eligible for a refund.
Any additional shipping charges resulting from failed delivery attempts, unclaimed packages, or returns will be the buyer’s responsibility.
In addition, any returned item will only be kept for 14 days.
Is it possible to print the artwork edge to edge, without white borders?
Of course, we can print your artwork edge to edge without any white borders.
Simply add a note with the request “No border” in the Note section during checkout, and please message us once you have placed your order.
We will make sure to process your order accordingly.